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Customer Service

 As you drive around town, you will often see our fleet of technicians on their way to assist customers needing timely service. You are seeing our principles in action! Here at Commonwealth Technology we guarantee a response time of four hours. In 2012 our average response time was 2.78 hours.

Commonwealth Technology understands that service is the number one priority. Our trained and certified technicians have access to an extensive part inventory and carry the most commonly used parts with them at all times. We use state-of-the-art technology to monitor and control service calls, and GPS positioning to analysis technician locations and determine who can assist customers the fastest.

All of our service calls are processed and dispatched right out of our Lexington office by our friendly customer care department.

A unique addition to our technical services offering is our Network Solutions team. They are highly trained to seamlessly integrate your office equipment into your current infrastructure. They also offer deployment and support of our advanced solutions such as document management, print management and monitoring, and more.

We invite you to find out more about our service department and our service offerings. Please contact us today to discuss how Commonwealth Technology can support you.


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